Delivery & Returns
Below are the delivery options we offer to get you your Order Uniform order straight to your door or to our store for you to pop in and collect when it suits you. You can also find our returns information here.
- Can’t find what you’re looking for?FAQs
Explore a series of questions that are commonly asked by customers.
- Free Tracked Delivery ( Over £100 ) 2 Working Days£0.00 exc VAT
- Standard Delivery (Royal Mail) 2 Working Days£3.99 exc VAT
- Tracked Delivery (Courier) 1 Working Days£6.95 exc VAT
- Collect From Order Uniform 1 Working Days£0.00 exc VAT
- Collect From Order Uniform 1 Working Days£0.00 exc VAT
- Collect From Order Uniform 1 Working Days£0.00 exc VAT
Returns
RETURNS
1. It should be noted that Personalised goods are not covered under the Consumer Contracts Regulations and are not eligible to be returned unless faulty.
2. Plain items maybe returned within 14 days of delivery providing they are in original packaging and suitable for resale. Return carriage costs for exchanges or refunds will be paid when the return is our error or the material is deemed to be faulty. Return carriage costs are to be agreed with OUUK before goods are sent as costs will only be reimbursed up to a maximum of £6 unless otherwise previously agreed. Returns can take up to 15 working days to be processed.
The purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
o Personalised goods
o Goods produced as required by the customer
o Special order items
o Underwear and Swimwear
3. OUUK reserves the right to charge a restocking fee for certain returned plain items. This will be £10 or up to 25% of the order value, whichever is the greater. Please check if a restocking fee applies.
Refunds for orders that have been despatched from OUUK and incurred postage charges these will be deducted from any refund made.
4. OUUK reserves the right to attempt to repair/uplift any garments prior to providing a replacement.
5. This does not affect your statutory rights.
6. In the event of goods being received with production or manufacturing errors, OUUKreserves the right to correct these prior to offering a refund, at the sole discretion of OUUK.
7. Returns to be sent to
Unit 3 Caerbont Enterprise Park
Abercrave
Swansea SA9 1SW
CANCELLING AN ORDER
1. Please check if a restocking fee applies.
2. If an order is cancelled after 24 hours of being placed any logo set up fees of £9+vat per logo may be deducted from any refund.
3. If an order is cancelled following the logo sampling process with logo samples being sent from OUUK to the customer, these will be charged at £10+vat per sample and will be deducted from any refund.
